GEM PORTAL - PRIVATE CONSULTANCY SERVICE
The GeM Portal offers consultancy and assistance services related to GeM registration. These Terms and Conditions of Use, the Privacy Policy and this Cancellation & Refund Policy apply to you through your use of the website and services. Should you require any assistance, feel free to contact us using the information listed on our website.
For more details about our company, service terms, and data practices, please refer to Terms and Conditions and our Privacy Policy.
Refunds are considered only if you have purchased a service from GemPortals, and there is a clear and genuine issue or defect in the service provided.
All refund requests must be made within 30 days of the date of purchase. Requests beyond this date will not be honoured.
Contact us with your order details and the reason for the refund to request one. The team will review your appeal and inform you of the appeal status.
If your refund request is approved, the funds will be returned to you using the original payment method. If the refund is not justified, a minimum of 30% amount will be deducted as service and processing fees. In case we don't deliver your service, we will refund your money in full.
Once you have submitted your application or documents, you cannot usually cancel them. You have to cancel your application first and also provide the required OTP during cancellation to claim a refund. Your refund will be processed as per policy once we have received a valid confirmation of cancellation.
If you withdraw your application, a cancellation charge of a minimum 30% of the amount paid will be applicable.
Please make sure that all the necessary information and OTP are filled in properly while cancelling the request.
If you have any questions or concerns about your application or refund status, please contact our support team. Should any questions arise on our part, our team may contact you by telephone or e-mail.