Track Order

Track Your Order

Welcome to our Order Tracking page!

Now you can track your order status easily here. Enter the Order Number and Tracking Number that you got when you placed your order. After you enter this information, you can see the location of your package and when it will be delivered.

How to Track Your Order

Find Your Order Number:
This number was sent to you in the email containing your order confirmation. It might also be in the text message you received after purchasing your product.

Track Your Order:
When the order ships, we will send you a tracking number. This number can be used to track the status of your shipment online.

Enter Your Details:
Please enter your Order Number and Tracking Number (if applicable) in the boxes below, then hit the Track button. You can use this to track your order status and view delivery information.

What You Will See

After you click Track, you will see:

Current status: Have the packages been prepped, packed, in transit or delivered?

Location Updates: The location of the package along its delivery route.

Estimated Delivery: When will my order be shipped to me?

We will be updating this information once we receive it from our shipment partners.

Why Tracking Is Important

Tracking gives you peace of mind. You can:

Track your package with precision.

Delivery to your home or office (Charge for delivery).

See if any delay occurred.

The tracking system also enables you to keep updated at each stage of your transaction until it ships.

What If You Don’t Have a Tracking Number?

If you did not receive a tracking number via email or text message:

Look in your spam or junk mail folder.

Ensure you are using the email address that you used when you placed the order.

Get in touch with our support team and we'll assist you in locating your order details.

Need Help?

If you can’t track the order or the package shows a delay, please don’t worry. We're here to help! You may contact us by phone or email. We will verify your order and bring you the latest information.

You've shopped with us – thank you! We hope you enjoy your purchase and that you had a good shopping experience with GemPortals!